Terms and Conditions
Last updated: May 2026
1. Scope
These Terms and Conditions (“Terms”) apply to all services, digital products, online courses, workshops, consultations, and other content provided through this website by:
Natasha Cvetanovska Todosovska
IBCLC Lactation Consultant
Hohe Str. 28
70176 Stuttgart
Germany
Email: info@breastfeeding-with-love.com
By using this website or purchasing any services or products, you agree to these Terms.
These Terms apply to consumers within the meaning of § 13 BGB.
2. Services Offered
The website may offer:
- Breastfeeding and lactation consultations
- Educational resources
- Online courses
- Digital products
- Workshops and webinars
- Downloadable content
- Newsletter subscriptions
- Other educational or informational services
All services are provided in accordance with applicable German and EU law.
Third-Party Service Providers
Online consultations are conducted via third-party video conferencing services, including Zoom. By participating in online sessions, users acknowledge that Zoom may process certain personal data such as audio, video, and technical connection data in order to enable the delivery of the consultation. The use of Zoom is subject to its own privacy policy and terms of service.
This website may also embed video content from third-party platforms such as Vimeo and YouTube. When accessing or viewing embedded videos, these providers may collect and process personal data, including IP address, device information, and usage behavior, and may use cookies or similar technologies for analytics and service improvement. Vimeo and YouTube operate as independent data controllers and are responsible for their own data processing practices under their respective privacy policies.
3. Contract Formation
The presentation of services and products on this website does not constitute a legally binding offer but an invitation to place an order. By completing the order process and submitting payment, you make a binding offer to purchase the selected product or service. A contract is concluded once order confirmation or access to the purchased service/product has been provided. You will receive confirmation via email.
4. Prices and Payment
All prices are stated in Euro (€). Payments are processed through external payment providers such as PayPal and/or other available payment services.
The provider reserves the right to change prices at any time. The price valid at the time of purchase applies. The customer is responsible for ensuring that payment information is accurate and valid.
5. Digital Products and Online Courses
After successful payment, access to digital products, online courses, or downloadable materials may be provided immediately or within a reasonable timeframe. Digital content is intended solely for personal, non-commercial use.
The sharing, copying, redistribution, recording, reproduction, or resale of course materials, videos, downloads, or other content without prior written permission is prohibited.
Access to online content may be time-limited if specified in the product description.
The provider reserves the right to modify or update course content where necessary.
6. Consultations and Appointments
Consultations may take place online or in person where applicable. Appointments booked through Calendly or other booking systems are considered binding once confirmed. Clients are responsible for providing accurate information relevant to the consultation.
Before the consultation, clients are asked to review and sign a consultation agreement containing important information regarding the scope of support, communication, responsibilities, and general consultation policies. For online consultations, the agreement is automatically provided as a downloadable document after purchase/payment and must be completed prior to the session.
The provider does not guarantee specific outcomes from consultations or educational services.
7. Cancellation and Rescheduling
Appointments may be cancelled or rescheduled free of charge up to 24 hours before the scheduled appointment time.
For cancellations made less than 24 hours before the scheduled appointment, or in the case of missed appointments without prior notice, the provider reserves the right to charge the full consultation fee.
The provider reserves the right to refuse refunds for missed appointments or late cancellations unless otherwise agreed.
In cases of illness, technical problems, or unforeseen circumstances, appointments may be rescheduled.
8. Right of Withdrawal
Consumers residing in the European Union generally have a statutory right of withdrawal of 14 days under applicable consumer protection law.
Withdrawal Period
You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period begins from the date of contract conclusion. To exercise your right of withdrawal, you must inform us via email using a clear statement.
Email: info@breastfeeding-with-love.com
Consequences of Withdrawal
If you withdraw from this contract, all payments received will be reimbursed within 14 days using the same payment method originally used.
Digital Content Exception
For digital products, online courses, downloadable materials, or other digital content, the right of withdrawal expires once:
- access to the digital content has started,
- the consumer expressly agreed to immediate performance before the withdrawal period ended,
- and acknowledged that the right of withdrawal is lost upon access.
9. Refund Policy
Refunds for digital products, courses, workshops, or consultations are handled individually and according to applicable consumer protection law. Due to the nature of digital content, refunds may be excluded once access has been granted, unless legally required otherwise. If a technical issue prevents access to purchased content, reasonable efforts will be made to resolve the issue.
10. Health and Medical Disclaimer
The information provided on this website, in courses, consultations, workshops, newsletters, or downloadable materials is intended for educational and informational purposes only.
Breastfeeding and lactation support does not replace medical diagnosis, treatment, or individualized healthcare provided by a physician or other healthcare professional.
Breastfeeding and lactation challenges can sometimes require a multidisciplinary approach involving other healthcare professionals. If, during a consultation, it becomes apparent that additional medical evaluation, diagnosis, or support may be beneficial, the provider reserves the right to recommend referral to an appropriate healthcare professional or specialist.
In emergencies, users should contact emergency medical services or their healthcare provider immediately.
11. User Responsibilities
Users agree:
- not to misuse the website,
- not to share protected course access,
- not to upload unlawful or harmful content,
- not to interfere with website security or functionality.
The provider reserves the right to restrict or terminate access in cases of misuse.
12. Intellectual Property
All website content, including texts, graphics, videos, downloads, branding, educational materials, and course content, is protected by copyright and intellectual property law.
Any use beyond personal, private use requires prior written permission.
13. External Links
This website may contain links to external third-party websites. No responsibility is assumed for external content. The respective operators are solely responsible for the content of linked websites.
14. Website Availability
Reasonable efforts are made to ensure uninterrupted website availability. However, no guarantee can be provided that the website, courses, downloads, or services will always be available without interruption or technical errors. Temporary maintenance, updates, or technical issues may occur.
15. Limitation of Liability
Liability is excluded for slight negligence unless essential contractual obligations are affected or liability is required by law.
Nothing in these Terms limits liability for:
- intentional misconduct,
- gross negligence,
- injury to life, body, or health,
- mandatory liability under German law.
16. Data Protection
Personal data is processed in accordance with the Privacy Policy and applicable GDPR regulations.
Further information can be found in the Privacy Policy.
17. Applicable Law
These Terms are governed by the laws of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).
Mandatory consumer protection provisions of the country in which the consumer resides remain unaffected.
18. Online Dispute Resolution
We are not willing or obligated to participate in dispute resolution proceedings before a consumer arbitration board.
19. Severability Clause
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain unaffected.
20. Contact
For questions regarding these Terms, please contact: